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Optum member Crisis Line Call (855) 202-0973, 24 hours a day, 7 days a week. TTY: 711
Idaho Department of Health and Welfare

Optum Idaho
322 E. Front Street, Suite 400
Boise, ID 83702

Member Questions Call Toll-Free:
(855) 202-0973

Provider Clinical Questions:
(855) 202-0983

Optum Public Toll Free Helpline:
(866) 342-6892

Optum Substance Use Treatment Helpline:
(855) 780-5955

National Suicide Prevention Hotline:
(800) 273-TALK (8255)

Optum Idaho

One person, one family, one community at a time. Every individual and every family has a unique road to wellness, health and hope. Optum manages outpatient behavioral health benefits for Idaho Medicaid members. It is our commitment to help transform Idaho’s behavioral health outpatient system by focusing on helping people reach recovery in their own health journey.

Loneliness and Isolation Among Older Adults

Many people experience seasonal depression, but this month could be especially tough for those already struggling with loneliness and isolation because they’ve missed out on recent gatherings with family/friends due to COVID-19. This includes older adults that have been staying close to home and avoiding crowded places for months because they’re at higher risk of getting severely ill from COVID-19. Click here for related information and resources.

To further assist you, Optum Idaho has created a statewide campaign to help you and your loved ones achieve positive mental health throughout the year. Hello Idaho! is a year-round campaign providing tools for families, students, businesses and community members to help address and reduce both emotional and physical isolation. Click here to learn more. 

Connect. Reach out. Say Hello!

Hello Idaho!

By working collaboratively with the State of Idaho to implement the goals set forth by the State and to deliver quality, efficient and effective changes, we will achieve better outcomes for Idahoans and transform the behavioral health system.


Help is always available! Clinicians are available 24/7 including holidays to provide immediate, seamless, in-the-moment support, as well as, crisis intervention and stabilization. Call us at 1 (855) 202-0973.