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Call the Optum Idaho Member Crisis Line at 1-855-202-0973

One person, one family, one community at a time. Every individual and every family has a unique road to wellness, health and hope. Optum manages outpatient behavioral health benefits for Idaho Medicaid members and provides free resources to promote mental health awareness and reduce stigma for all Idahoans. It is our commitment to help transform Idaho’s behavioral health system by focusing on helping people reach recovery in their own health journey.

Idaho Behavioral Health Plan Medicaid member benefit administration transitioning from Optum Idaho to a new managed care company effective July 1, 2024

Per terms of the managed care contract with the Idaho Department of Health and Welfare Division of Medicaid, Optum Idaho will stop administering Medicaid member behavioral health benefits at midnight MT June 30, 2024. A new vendor will begin managing the Idaho Behavioral Health Plan at 12:01 AM MT July 1, 2024. 

The Member Access and Crisis Line, 1-855-202-0973 (TTY/TDD 711), will continue operating under the new vendor to support Medicaid members with crisis response, questions about treatment services, locating a provider and other mental health and substance use disorder care needs. Optum network providers will receive detailed communication on June 3, 2024 regarding Optum services and processes that will be discontinued June 30, 2024. 

All additional information regarding the administration of the new IBHP after June 30, 2024 will be communicated to members, providers and stakeholders by the State of Idaho and the new managed care contractor, Magellan Healthcare. Please visit the Idaho Department of Health and Welfare and Magellan Health Care to learn more. For questions, email  

What I Wish You Knew: How adults can support teens facing mental health challenges 

It's a time of intense pressure for teens today, coming from a variety of directions. For parents, teachers and mentors, it's important to understand how to identify signs of distress and help youth get the support they need. 

The best way to support our youth is to listen and understand the challenges they face.

Optum Idaho is proud to partner with the Idaho Resilience Project to put on What I Wish You Knew. Watch the full video on what Boise teens wish their loved ones knew and how adutls can best support them. More information on how to recognize mental health challenges in teens is available here. 

Connect. Reach Out. Say Hello! Find resources and more information at on the Hello Idaho! page.


You have the right to get help and information in your language at no cost. Click here to view the Optum Nondiscrimination Notice and Language Services. To request an interpreter, call (855) 202-0973.