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Optum member Crisis Line Call (855) 202-0973, 24 hours a day, 7 days a week. TTY: 711
Idaho Department of Health and Welfare

Optum Idaho
322 E. Front Street, Suite 400
Boise, ID 83702

Member Questions Call Toll-Free:
(855) 202-0973

Provider Clinical Questions:
(855) 202-0983

Optum Public Toll Free Helpline:
(866) 342-6892

Optum Substance Use Treatment Helpline:
(855) 780-5955

National Suicide Prevention Hotline:
(800) 273-TALK (8255)

Optum Idaho

One person, one family, one community at a time. Every individual and every family has a unique road to wellness, health and hope. Optum manages outpatient behavioral health benefits for Idaho Medicaid members. It is our commitment to help transform Idaho’s behavioral health outpatient system by focusing on helping people reach recovery in their own health journey.


Child abuse, neglect and growing up in a seriously dysfunctional household are all Adverse Childhood Experiences, or ACEs for short. Left unresolved or untreated, these experiences can create childhood trauma and toxic stress that can last a lifetime and even shorten a person’s lifespan by up to 20 years. This year, Optum is once again partnering with IPTV to bring you the new documentary Resilient Idaho: Hope Lives Here. This film looks at how being resilient has helped some Idahoans overcome the ill effects caused by ACEs to not only lead fulfilling lives but be community leaders. We are pleased to share with you their unique stories of triumph over trauma. Click here to learn more about the documentary.

Hello Idaho!

Hello Idaho! was developed to help reduce isolation and encourage everyone to reach out and connect with those around them. This year-round campaign provides tools for students, businesses and community members to talk about mental health and help reduce both emotional and physical isolation.

Connect.  Reach Out.  Say Hello! 

Click here to receive a free toolkit and learn more.

Hello Idaho logo

You have the right to get help and information in your language at no cost. Click here to view the Optum Nondiscrimination Notice and Language Services. To request an interpreter, call (855) 202-0973.


Help is always available! Clinicians are available 24/7 including holidays to provide immediate, seamless, in-the-moment support, as well as, crisis intervention and stabilization. Call us at 1 (855) 202-0973.