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Optum member Crisis Line Call (855) 202-0973, 24 hours a day, 7 days a week. TTY: 711

Optum Idaho
322 E. Front Street, Suite 400
Boise, ID 83702

Member Questions Call Toll-Free:
(855) 202-0973

Provider Clinical Questions:
(855) 202-0983

Optum Public Toll Free Helpline:
(866) 342-6892

Optum Substance Use Treatment Helpline:
(855) 780-5955

National Suicide Prevention Hotline:
(800) 273-TALK (8255)


We are dedicated to working in partnership with community stakeholders and providers to implement an accountable, outcomes-driven, recovery-centered system focused on improving member care.

Movie Screenings - "Paper Tigers" and "Resilience: The Biology of Stress and the Science of Hope" are both available in dvd format. These cover topics on resilience and recovery and are available for loan. If interested, please complete this form and email to

Video - Medicaid Expansion Access 2020: The video below highlights available services related to Medicaid Expansion 2020 and shows how to access those services in order to help someone who is suffering from a behavioral health crisis.