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Optum Idaho Member Questions and Crisis Hotline Call 855-202-0973, 24 hours a day, 7 days a week. TTY: 711

Optum Idaho
322 E. Front Street, Suite 400
Boise, ID 83702

Member Questions/Member Crisis Line Call Toll-Free 24/7:
(855) 202-0973

Provider Clinical Questions:
(855) 202-0983

Optum Substance Use Treatment Helpline:
(855) 780-5955

National Suicide Prevention Hotline:
(800) 273-TALK (8255)

We are dedicated to working in partnership with community stakeholders and providers to implement an accountable, outcomes-driven, recovery-centered system focused on improving member care.

Sign up now for free Mental Health First Aid (MHFA) training

Click here to register for Optum Idaho's free Mental Health First Aid classes!

Mental Health First Aid (MHFA) is a skills-based training course that teaches participants to identify, understand and respond to mental health and substance use challenges. Certified MHFA instructors are trained through the National Council for Well Being. Optum Idaho pays for all class registration, training materials and trainers for any adult Idahoan who wants to be certified in knowing how to professionally support an individual experiencing a mental health or substance use disorder crisis in their community. 

Watch a short video about Optum Idaho's free MHFA training classes here

Learn more or register for an upcoming class by emailing

With Adult or Youth MHFA training, you will be equipped to offer assistance to a person who may be developing mental health or substance use challenges or experiencing a mental health crisis. The first aid is given until appropriate treatment and support are received or until the crisis resolves.

Who benefits from learning MHFA?
· Parents
· Teachers 
· Fire/EMS
· Public safety personnel
· Veterans
· Older adults
· Higher education

Sign up for upcoming classes by emailing To learn more, read the Mental Health First Aid flyer in English or Spanish

Documentaries: Adverse Childhood Experiences (ACEs) and Resilience

Movie Screenings: Optum has purchased screening rights to KPJR Film's documentaries: "Paper Tigers" and "Resilience." These films are available on DVD and free to screen for community organizations. Please download and complete the Movie Screening Request Form and then email the completed form to the Optum Idaho Communications Team.

In addition, "Resilience: Hope Lives Here" is available to watch on Idaho Public Television.