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Optum member Crisis Line Call (855) 202-0973, 24 hours a day, 7 days a week. TTY: 711

Optum Idaho
322 E. Front Street, Suite 400
Boise, ID 83702

Member Questions Call Toll-Free:
(855) 202-0973

Provider Clinical Questions:
(855) 202-0983

Optum Public Toll Free Helpline:
(866) 342-6892

Optum Substance Use Treatment Helpline:
(855) 780-5955

National Suicide Prevention Hotline:
(800) 273-TALK (8255)


Optum Idaho believes that every community deserves a system of care that supports well-being while enhancing the success of all stakeholders. Optum brings a structured approach to improving community care systems.

Optum Idaho has local and regional field staff throughout our Idaho communities to help ensure members achieve success throughout their recovery journey. Our regional staff includes field care coordinators, provider quality specialists, network managers, community program managers, and a member outreach manager. To locate your Optum Idaho Regional Representative, please refer to the Regional Representation Flyer.

Optum Idaho
322 E Front Street
Ste 400
Boise, ID 83702

PHONE - Member Toll-Free:  855-202-0973
PHONE - Provider Clinical Questions:  855-202-0983

FAX:  844-268-6719

EMAIL:  For comments, questions and other inquiries, email us at

Chris Smith
Strategic Communications Director
Optum Idaho
phone: (208) 914-2241


Help is always available! Clinicians are available 24/7 including holidays to provide immediate, seamless, in-the-moment support, as well as, crisis intervention and stabilization. Call us at 1 (855) 202-0973.